Shipping policy

Shipping Policy

Thank you for shopping with That Guy Socks. By placing an order with us, you agree to the shipping terms below.

Order Processing

Orders are generally processed within 1–3 business days. Orders placed on weekends or holidays will begin processing on the next business day.

Processing and delivery times are estimates only and are not guaranteed. Delays may occur due to order volume, carrier delays, weather, holidays, or other circumstances outside of our control.

Shipping & Delivery

Available shipping methods, estimated delivery times, and shipping charges are displayed at checkout.

Once an order has been transferred to the shipping carrier, That Guy Socks is not responsible for delays, loss, theft, misdelivery, or damage occurring during or after shipment, to the fullest extent permitted by applicable law.

Customers are responsible for providing a complete and accurate shipping address at checkout. We are not responsible for packages shipped to an incorrect, incomplete, outdated, or otherwise inaccurate address provided by the customer.

Tracking & Proof of Delivery

Tracking information will be provided when available.

A shipment marked “Delivered” by the shipping carrier will be considered delivered for purposes of our shipping policy, subject to any rights or remedies that cannot legally be waived.

That Guy Socks is not responsible for packages that are lost or stolen after confirmed delivery, delivered to an unintended location by the carrier, received by another individual at the delivery location, or otherwise missing after the carrier records delivery.

Customers are responsible for providing a secure location where packages can be delivered.

Lost or Misdelivered Packages

If a package is lost or misdelivered while in the carrier's possession, the customer should contact the shipping carrier directly to initiate a claim or investigation.

We may, at our discretion, assist with providing shipment or tracking information needed for a carrier investigation. Our assistance with a carrier claim does not constitute acceptance of liability and does not guarantee a replacement or refund.

We reserve the right to require completion of the carrier's investigation before considering any additional resolution.

Incorrect Shipping Addresses

Please verify your shipping information carefully before submitting your order.

If you contact us before your order ships, we will make reasonable efforts to update the address, but changes cannot be guaranteed.

Once an order has shipped, we cannot guarantee that the shipping address can be changed or the package can be redirected. Additional shipping charges resulting from an incorrect address, refused delivery, failed delivery, or returned package may be the customer's responsibility.

Damaged or Incorrect Items

If you receive an item that was incorrect when shipped by That Guy Socks, please contact us promptly with your order number and photos of the item and packaging.

Claims involving damage caused during transit may be subject to the shipping carrier's claims process.

International Orders

Customers are responsible for any customs duties, taxes, import fees, brokerage fees, or other charges imposed by the destination country unless otherwise stated at checkout.

We are not responsible for delays caused by customs or for packages refused, held, abandoned, or returned because applicable duties or fees were not paid.

Limitation

To the fullest extent permitted by applicable law, That Guy Socks' responsibility for an order ends upon proper tender of the shipment to the applicable carrier, except for obligations that cannot legally be excluded or limited.

Nothing in this Shipping Policy is intended to waive or limit any consumer right or remedy that cannot be waived under applicable law.